Development and Application of a Systematic Knowledge Management Process Model for the Tooling Industry

In this paper, an approach to develop a systematic knowledge management process model for tooling industry is presented. Current models are reviewed and requirements regarding knowledge transfer are identified. In order to derive the process model, three steps are necessary: definition of essential elements, conduction of detailed knowledge analysis and composition of the process model. Within this paper, all three steps are described in detail. Moreover, a systematic knowledge management process model for spatial knowledge and information about mistakes in the tool assembly process is presented exemplarily. The objective of the case study based research is a development of a system for an efficient knowledge transfer within tooling industry. The developed model is business process orientated and meets the specific requirements of applicability within the tooling industry.