Development a Teleconsultation Platform for Outpatients during the COVID-19 Pandemic based on Cloud Firestore and Realtime Databases

Due to the global epidemic situation of the Coronavirus Disease 2019 (Covid-19), in addition to serving patients with suspected symptoms and sickness from COVID-19, the hospital also provides services to patients outside requiring a lot of treatment causing a large number of queues in patients. It takes a long time to wait to see the doctor. The researcher therefore developed a teleconsultation platform. Hence, that patients can talk or seek advice from a doctor without the need to go to the hospital, allow patients to schedule appointments to see a doctor. Also, the patient can talk to the doctor via video calling developed in the system. Moreover, doctors can dispense medicines to patients by mail. To increase the efficiency of the system more and to support a wide range of applications, any devices, real-time data updates, appointment notification via chatbot using Cloud Firestore and Realtime Databases, a NoSQL database, and study the performance gained. The results obtained from the test were satisfactory, with an average tracing server response of 107 ms + 0.14%, and an average handling latency in Thailand at 108 ms.