IMPACT OF BUSINESS PROCESS MANAGEMENT AND LEAN OPERATIONS ON COST OF QUALITY

Business organizations are increasingly confronted with a variety of challenges in a world of intense globalization and digitalization, including rising costs, fierce competition, quickly advancing technologies, more demanding and unpredictable consumers, and, in social terms, shifting societal demands. The efficacy and efficiency of business organisation management are realized within this environment. This research is objected to study the previously investigated areas defining the relationship of cost of quality and business process management, the contemporary issue is to analyze lean operations impact on cost of quality to maintain business process management and cost effectiveness, and this research attempts to establish the relationship. Literature reviews and critical evaluation of the relevant scientific sources make up the research convenient.