全面质量管理与组织绩效关系的反思性回顾

2008 4th IEEE International Conference on Management of Innovation and Technology Pub Date : 2008-10-21 DOI:10.1109/ICMIT.2008.4654406

N. Zakuan, S.M. Yusof, T. Laosirihongthong

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引用次数: 18

摘要

在运营管理/战略研究领域，全面质量管理(TQM)一直被视为一种基础战略。制造业和服务业都倾向于实施这一战略，以保持其竞争优势。本研究的目的是建立全面质量管理实施的概念模型。作者回顾了关于TQM研究的最新文献，主要有两个主题:TQM作为一套实践的演变，以及它对组织绩效的影响。为了重新验证TQM结构，提出了两个研究问题:(a)与TQM相关的一组实践作为一个整体是否有效?(b)应考虑哪些绩效措施以显示其执行的有效性?

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Reflective review of relationship between Total Quality Management and organizational performance

In operation management/strategy research field, Total Quality Management (TQM) has been considered as infrastructural strategy. Both manufacturing and service organizations trend to implement this strategy in order to maintain their competitive advantages. The purpose of this study is to develop the conceptual model of TQM implementation. Authors review updated literature on TQM research organized along two main themes: evolution of TQM considering as a set of practice, and its impacts to organizational performance. Two research questions are proposed in order to re-validate TQM constructs: (a) Is the set of practices associated with TQM valid as a whole? (b) What performance measures should be considered to exhibit an effectiveness of its implementation?

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2008 4th IEEE International Conference on Management of Innovation and Technology

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