{"title":"确定办公自动化系统的技术支持要求","authors":"E. Williams","doi":"10.1145/47968.47971","DOIUrl":null,"url":null,"abstract":"The Body & Chassis Engineering Department of Ford Motor Company recently formulated plans for greatly increasing (from 155 to 476) the number of Fortune engineering-workstation computers. This increase represents a vital step in the implementation of an office automation system. Systems-analysis personnel of the Department used discrete simulation as a tool to quantify the impact of this increase on the workload of technical support personnel. In turn, Department management used the results of these simulations to formulate a hiring plan consistent with the planned rate of terminal acquisition.","PeriodicalId":138785,"journal":{"name":"ACM Sigsim Simulation Digest","volume":"2 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1988-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Determination of technical support requirements of an office automation system\",\"authors\":\"E. Williams\",\"doi\":\"10.1145/47968.47971\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The Body & Chassis Engineering Department of Ford Motor Company recently formulated plans for greatly increasing (from 155 to 476) the number of Fortune engineering-workstation computers. This increase represents a vital step in the implementation of an office automation system. Systems-analysis personnel of the Department used discrete simulation as a tool to quantify the impact of this increase on the workload of technical support personnel. In turn, Department management used the results of these simulations to formulate a hiring plan consistent with the planned rate of terminal acquisition.\",\"PeriodicalId\":138785,\"journal\":{\"name\":\"ACM Sigsim Simulation Digest\",\"volume\":\"2 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1988-03-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"ACM Sigsim Simulation Digest\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/47968.47971\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"ACM Sigsim Simulation Digest","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/47968.47971","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Determination of technical support requirements of an office automation system
The Body & Chassis Engineering Department of Ford Motor Company recently formulated plans for greatly increasing (from 155 to 476) the number of Fortune engineering-workstation computers. This increase represents a vital step in the implementation of an office automation system. Systems-analysis personnel of the Department used discrete simulation as a tool to quantify the impact of this increase on the workload of technical support personnel. In turn, Department management used the results of these simulations to formulate a hiring plan consistent with the planned rate of terminal acquisition.
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