Efficiency of Red Crescent Society Units in Gilan Province and Their Ranking using Data Envelopment Analysis

INTRODUCTION: Efficiency is one of the basic measures of organizational performance, and in general, refers to the degree or quality of the achievement of the desired goals. This study aimed to investigate the efficiency of Red Crescent population branches in Gilan province and rank them based on the data envelopment analysis model. METHODS: This research was applied in terms of purpose and documentary in terms of implementation. For the purposes of the study, 16 branches of the Red Crescent Society in Gilan province were analyzed with GAMS software (version 24) in 2018. In this research, the input-oriented Banker, Charnes, and Cooper model was used as one of the basic models of data envelopment analysis to measure the relative efficiency of 16 branches of the Red Crescent Society in Gilan province. Afterward, the Anderson-Peterson super-efficiency model was used to rank the efficient units. FINDINGS: Based on the findings, six branches, namely Astara, Rasht, Bandar Anzali, Tallish, Lahijan, and Sowme’eh Sara, had an efficiency score of one. In other words, they were recognized as efficient branches and could provide solutions and models as reference branches for inefficient branches to help them reach the efficiency limit. Afterward, the Anderson-Peterson super-efficiency model was used to rank the efficient units. According to this model, the efficiency scores of the studied units were more than one and the Rasht branch had the highest efficiency. CONCLUSION: The results provide researchers as well as branch managers and staff with suggestions that can help them make better decisions. An important point to keep in mind is that in order to increase the efficiency of a branch, it is necessary to reduce input costs and increase outputs based on reference branches. Due to the fact that this research uses an input-oriented approach, its purpose is to increase the indicators that enhance the efficiency of branches.