Technical Study Of Bolok Crossing Port Terminal In Kupang District – East Nusa Tenggara

Bolok crossing port is one of the passenger ports that serves as a means of supporting sea transportation going to or coming from Kupang District.In this study the data collection technique used was a qualitative method by observing and interviewing directly to informants using Bolok Crossing port services and quantitative methods by taking primary data, namely questionnaires and secondary data collection obtained from the Department of Transportation (ASDP). This study used the Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI) methods. The results showed that there were factors influencing the assessment of service users towards the Bolok Crossing Port service for transport passenger service users and transport crew service users and the perception of service users (transport passengers) and the perception of the service crew transport/driver (vehicle transport) visitors to the Port of Crossing Bolok