Relationship between Job Satisfaction and Intent to Leave: A Case Study of ABC International (Pvt) Ltd

Contemporary telecommunication industry in Sri Lanka currently adopted outsourcing/sub-contracting business model to increase the profitability and productivity. This study is attempted to evaluate job satisfaction and extended to find the relationship between job satisfaction and intent to leave of operational level employees working in Managed Services Division of ABC International (Pvt) Ltd. The main objective of this study is to identify the factors impact on job satisfaction and factors significant relationship with intent to leave of employees. Job satisfaction was measured with six factors i.e. job itself, pay, promotion, supervisor, co-worker and working condition. The sample consisted of a hundred and five employees are surveyed by using a self-administered questionnaire. The finding of this paper displayed that the operational level employees are less satisfied and more intent to leave and Job satisfaction factors negatively associated with intent to leave. In this study may assist policy formulation and implementation to enhance their job satisfaction which ultimately improves organization productivity.