Face-to-Face Communication

On any given day, seeing many different patients with a myriad of different problems can bring up various challenging discussions and situations. The physician’s ability to make a human connection to each patient will always improve communication and ultimately care—knowing that each conversation may be as diverse and varied as the patients themselves. Can physicians learn how to take care of patients and at the same time always have a respectful, positive, and therapeutic interaction together? Can physicians provide excellent care despite the time limitations they are under and the computer screen in front of them? Is it possible to make sure patients are happy with their care and with their doctors? Are there natural physician communicators? This chapter will show physicians how to deepen their connection to patients and enhance their own and their patients’ experiences by improving their communication and interpersonal skills. Physicians’ success at face-to-face communications with patients is highly dependent on understanding their patients and the intricacies and nuances of clinical communication. Despite the ever-increased mechanization, the increased strains of healthcare, and the computer-driven clinical sphere, physicians still work in a very personal intimate setting with humans who may be experiencing profound life moments. Physicians need to have humility, patience, respect, and compassion with both their patients and themselves in order to learn how to limit the negative influences that hinder their abilities to connect and care for patients.