{"title":"如何增强社交机器人在服务遭遇中的暖心互动","authors":"Junya Nakanishi, Jun Baba, Itaru Kuramoto","doi":"10.1145/3349537.3352798","DOIUrl":null,"url":null,"abstract":"As social robots are being increasingly employed in service encounters, effective interactive design should be considered. This paper focused on heartwarming interaction for hospitality, and explored an impact of a kind of robot's behavior, perceived cuteness of a robot, and users' personality on the interactions. The experimental results identified key factors which affects impression of heartwarming interaction.","PeriodicalId":188834,"journal":{"name":"Proceedings of the 7th International Conference on Human-Agent Interaction","volume":"28 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"How to Enhance Social Robots' Heartwarming Interaction in Service Encounters\",\"authors\":\"Junya Nakanishi, Jun Baba, Itaru Kuramoto\",\"doi\":\"10.1145/3349537.3352798\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"As social robots are being increasingly employed in service encounters, effective interactive design should be considered. This paper focused on heartwarming interaction for hospitality, and explored an impact of a kind of robot's behavior, perceived cuteness of a robot, and users' personality on the interactions. The experimental results identified key factors which affects impression of heartwarming interaction.\",\"PeriodicalId\":188834,\"journal\":{\"name\":\"Proceedings of the 7th International Conference on Human-Agent Interaction\",\"volume\":\"28 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2019-09-25\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Proceedings of the 7th International Conference on Human-Agent Interaction\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/3349537.3352798\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the 7th International Conference on Human-Agent Interaction","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/3349537.3352798","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
How to Enhance Social Robots' Heartwarming Interaction in Service Encounters
As social robots are being increasingly employed in service encounters, effective interactive design should be considered. This paper focused on heartwarming interaction for hospitality, and explored an impact of a kind of robot's behavior, perceived cuteness of a robot, and users' personality on the interactions. The experimental results identified key factors which affects impression of heartwarming interaction.
求助内容：
应助结果提醒方式：
京公网安备 11010802042870号
