Successful implementation of a CQI process.

Managers and CQI facilitators must be equipped to understand both the pain and joy inherent in the organizational change process. The organizational caveats associated with successful implementation of CQI include the following: Expect resistance to change, especially if your current situation is comfortable. Be patient--the change process is an evolution, not a revolution. Plan well in a multidimensional format--you are changing more than policies and procedures when adopting CQI. Shape a culture that will support CQI, actively plan to expand communication opportunities, enhance training programs, and increase recognition modalities. Anticipate and deal with the stress that will accompany change. Don't forget to celebrate successes as transformation occurs!