CM^3的评价:行业内的前端问题管理

Conference on Software Maintenance and Reengineering (CSMR'06) Pub Date : 2006-03-22 DOI:10.1109/CSMR.2006.27

M. Kajko-Mattsson

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引用次数: 7

摘要

我们已经创建了一个流程模型，用于在前端支持级别管理纠正性维护请求。我们的模型叫做CM3:前端问题管理。该研究由ABB的两家机构发起，并在凯捷安永和斯堪的纳维亚航空系统公司进行了完善。在本文中，我们使用来自15个主要软件组织的反馈对其进行了大规模评估。评价结果表明，CM3:前端问题管理较好地反映了工业实际

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Evaluation of CM^3: Front-End Problem Management within Industry

We have created a process model for managing corrective maintenance requests at the front-end support level. Our model is called CM3: front-end problem management. It was elicited at two ABB organisations and refined at Cap Gemini Ernst & Young and Scandinavian Airline Systems. In this paper, we evaluate it on a major scale using feedback from 15 major software organisations. The evaluation results show that CM3: front-end problem management appropriately mirrors the industrial reality

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Conference on Software Maintenance and Reengineering (CSMR'06)

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