Maturity levels of academic information services of higher education using IT governance

Apart from processing academic data, IT application portfolios are used to support the three main duties of higher education. Structured ones are, thus, necessary. Using saturation sampling, this research engaged 30 private higher education in Pontianak, Indonesia in which each was represented by 3 respondents. The instruments were questionnaires including processes and levels provided with Guttman Scales. The research aimed to cognize gap values and recommended a new IT governance model with expected maturity levels measured through COBIT 4.1 Framework. DS (Delivery and Support) process was the focus. Results indicate that the lowest values of maturity levels (2.265 and 2.338) are respectively at DS5 and DS7 processes. The average (3.251) reflects that current IT governance is at Level 3 (defined process). Proposed recommendation models of DS5 process show the relationship between input control objectives (PO2, PO3, PO9, AI2, and DS1) and output control objectives (DS8, DS7, ME1, AI6, PO9, and DS11). Meanwhile, DS7 process has the relationship between input control objectives (PO7, AI4, DS1, DS5, and DS8) and output control objectives (ME1 and AI4).