网站组件对用户信任的影响:提高电子政务网站使用公共行政服务的兴趣

2019 International Conference on Computer Science, Information Technology, and Electrical Engineering (ICOMITEE) Pub Date : 2019-10-01 DOI:10.1109/ICOMITEE.2019.8921171

Muhammad Huda Muttaqin, T. D. Susanto

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引用次数: 5

摘要

电子政务服务的使用，特别是在印度尼西亚，仍然不是最佳的。2018年电子政务发展指数(EGDI)的调查结果证明了这一点，印度尼西亚在193个国家中排名第107位。在亚洲中低收入国家中，印尼落后于越南、印度、菲律宾和斯里兰卡。影响用户使用服务意愿的因素之一是用户信任。本研究的目的是分析网站对用户对电子政务服务的信心和使用服务的意图的组成部分，以便期望它能提高印度尼西亚对电子政务服务的接受程度。这项研究通过一份由34名受访者填写的问卷，采用了定量方法。结果发现，客户服务和视觉设计组件是影响用户对电子政务服务信任程度最大的组件。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The Effect of Website Components on User Trust in Increasing the Interest to Use Public Administration Service on E-Government Website

The use of E-Government services, especially in Indonesia, is still not optimal. This is evidenced by the results of a survey conducted by the E-Government Development Index (EGDI) in 2018, Indonesia is ranked 107 out of 193 countries. In the Lower Middle Income Asia category, Indonesia lags behind Vietnam, India, the Philippines and Sri Lanka. One of the factors that influence the intention to use services is user trust. The purpose of this study is to analyze the components of the website on user confidence in e-government services and the intention to use services so that it is expected to increase the acceptance of e-government services in Indonesia. The study used a quantitative approach through a questionnaire filled out by 34 respondents. The results found that customer service and visual design components are the components that most influence the user’s trust in e-government services.

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来源期刊

2019 International Conference on Computer Science, Information Technology, and Electrical Engineering (ICOMITEE)

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