{"title":"采购组织中快速处理采购申请、消除积压和改进客户服务的方法","authors":"Miguel Salcedo","doi":"10.2139/ssrn.2918601","DOIUrl":null,"url":null,"abstract":"Objective: A new methodology was developed to process purchase requisitions in a fast manner, eliminate backlog and improve customer service in procurement organizations. Background: Procurement organizations normally have in place their own procedures to approach purchase requests under normal conditions. When there is a sudden change in purchase requests behavior such as a sudden increase in demand, decrease in purchasing capacity or other related causes, a phenomenon known as backlog appears and procedures in place are not suited to approach the new chaotic situation. Under a large backlog scenario, customer service decreases dramatically and the procurement department becomes more of a customer complaints management department instead. Method: The procurement process was assessed and diagnosed through KPI measurements and process reengineering techniques. Results: The bottleneck that created the conditions for backlog was discovered, a new methodology was developed to solve it and a prototype project plan is presented to show how to implement the methodology. Conclusion: This methodology allows to process large numbers of purchase requisitions in a fast manner, eliminate backlog and improve customer service in procurement organizations. Application: Most procurement organizations are candidates to implement this methodology.","PeriodicalId":239750,"journal":{"name":"Strategy & Microeconomic Policy eJournal","volume":"65 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2016-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Methodology for Fast Processing of Purchase Requisitions, Elimination of Backlog and Improvement of Customer Service in Procurement Organizations\",\"authors\":\"Miguel Salcedo\",\"doi\":\"10.2139/ssrn.2918601\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Objective: A new methodology was developed to process purchase requisitions in a fast manner, eliminate backlog and improve customer service in procurement organizations. Background: Procurement organizations normally have in place their own procedures to approach purchase requests under normal conditions. When there is a sudden change in purchase requests behavior such as a sudden increase in demand, decrease in purchasing capacity or other related causes, a phenomenon known as backlog appears and procedures in place are not suited to approach the new chaotic situation. Under a large backlog scenario, customer service decreases dramatically and the procurement department becomes more of a customer complaints management department instead. Method: The procurement process was assessed and diagnosed through KPI measurements and process reengineering techniques. Results: The bottleneck that created the conditions for backlog was discovered, a new methodology was developed to solve it and a prototype project plan is presented to show how to implement the methodology. Conclusion: This methodology allows to process large numbers of purchase requisitions in a fast manner, eliminate backlog and improve customer service in procurement organizations. Application: Most procurement organizations are candidates to implement this methodology.\",\"PeriodicalId\":239750,\"journal\":{\"name\":\"Strategy & Microeconomic Policy eJournal\",\"volume\":\"65 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2016-12-08\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Strategy & Microeconomic Policy eJournal\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.2139/ssrn.2918601\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Strategy & Microeconomic Policy eJournal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.2139/ssrn.2918601","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Methodology for Fast Processing of Purchase Requisitions, Elimination of Backlog and Improvement of Customer Service in Procurement Organizations
Objective: A new methodology was developed to process purchase requisitions in a fast manner, eliminate backlog and improve customer service in procurement organizations. Background: Procurement organizations normally have in place their own procedures to approach purchase requests under normal conditions. When there is a sudden change in purchase requests behavior such as a sudden increase in demand, decrease in purchasing capacity or other related causes, a phenomenon known as backlog appears and procedures in place are not suited to approach the new chaotic situation. Under a large backlog scenario, customer service decreases dramatically and the procurement department becomes more of a customer complaints management department instead. Method: The procurement process was assessed and diagnosed through KPI measurements and process reengineering techniques. Results: The bottleneck that created the conditions for backlog was discovered, a new methodology was developed to solve it and a prototype project plan is presented to show how to implement the methodology. Conclusion: This methodology allows to process large numbers of purchase requisitions in a fast manner, eliminate backlog and improve customer service in procurement organizations. Application: Most procurement organizations are candidates to implement this methodology.