改善客户服务:以马来西亚云顶为例

JCDA Pub Date : 2020-01-20 DOI:10.32535/jcda.v3i1.707

M. Lee, D. Kee, K. Y. Chan, Chee Sien Liow, Khai Yao Chin, Lamia Adel Alkandri

{"title":"改善客户服务:以马来西亚云顶为例","authors":"M. Lee, D. Kee, K. Y. Chan, Chee Sien Liow, Khai Yao Chin, Lamia Adel Alkandri","doi":"10.32535/jcda.v3i1.707","DOIUrl":null,"url":null,"abstract":"Employees are the core asset of an organization. Dedicated employees are the cornerstone of an organization to achieve organization success. Hence, organizations are concerned with their employee performance as they believe that employee performance will bring a significant impact on organizational performance. Genting Malaysia Berhad (Genting Malaysia) is one of the most popular tourism and entertainment company in Malaysia. Genting Malaysia started its operation in 1980. Genting Malaysia emphasizes on their employee performance as well as their customer service. The paper presents customer service is one of the top priorities of Genting Malaysia and how they have improved customer service over the years. The paper also concludes with some recommendation","PeriodicalId":152194,"journal":{"name":"JCDA","volume":"20 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2020-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":"{\"title\":\"Improving Customer Service: A Case Study of Genting Malaysia\",\"authors\":\"M. Lee, D. Kee, K. Y. Chan, Chee Sien Liow, Khai Yao Chin, Lamia Adel Alkandri\",\"doi\":\"10.32535/jcda.v3i1.707\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Employees are the core asset of an organization. Dedicated employees are the cornerstone of an organization to achieve organization success. Hence, organizations are concerned with their employee performance as they believe that employee performance will bring a significant impact on organizational performance. Genting Malaysia Berhad (Genting Malaysia) is one of the most popular tourism and entertainment company in Malaysia. Genting Malaysia started its operation in 1980. Genting Malaysia emphasizes on their employee performance as well as their customer service. The paper presents customer service is one of the top priorities of Genting Malaysia and how they have improved customer service over the years. The paper also concludes with some recommendation\",\"PeriodicalId\":152194,\"journal\":{\"name\":\"JCDA\",\"volume\":\"20 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2020-01-20\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"2\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"JCDA\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.32535/jcda.v3i1.707\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"JCDA","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.32535/jcda.v3i1.707","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}

引用次数: 2

摘要

员工是组织的核心资产。敬业的员工是一个组织取得成功的基石。因此，组织非常关注员工绩效，因为他们认为员工绩效会对组织绩效产生重大影响。云顶马来西亚有限公司(云顶马来西亚)是马来西亚最受欢迎的旅游娱乐公司之一。云顶马来西亚公司于1980年开始运营。云顶马来西亚注重员工的表现和客户服务。本文介绍了客户服务是云顶马来西亚的首要任务之一，以及他们多年来如何改善客户服务。文章最后还提出了一些建议

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

Improving Customer Service: A Case Study of Genting Malaysia

Employees are the core asset of an organization. Dedicated employees are the cornerstone of an organization to achieve organization success. Hence, organizations are concerned with their employee performance as they believe that employee performance will bring a significant impact on organizational performance. Genting Malaysia Berhad (Genting Malaysia) is one of the most popular tourism and entertainment company in Malaysia. Genting Malaysia started its operation in 1980. Genting Malaysia emphasizes on their employee performance as well as their customer service. The paper presents customer service is one of the top priorities of Genting Malaysia and how they have improved customer service over the years. The paper also concludes with some recommendation

求助全文

通过发布文献求助，成功后即可免费获取论文全文。去求助

来源期刊

JCDA

自引率

0.00%

发文量