基于AI的云服务客户体验管理系统设计

2023 IEEE 3rd International Conference on Computer Communication and Artificial Intelligence (CCAI) Pub Date : 2023-05-26 DOI:10.1109/CCAI57533.2023.10201285

Qiaoling Li, Qingping Cao, Chunyu Shi, Yi Liu, Gang Lu, Zhilan Huang

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引用次数: 0

摘要

AI增强云服务客户体验管理系统的设计目标是优化云产品和服务模式，实现最佳客户体验。本文设计的系统构建了多维度的客户标签系统、云产品知识图和云服务知识图，并对通过多种AI交互方法收集到的客户实时反馈数据进行分析和挖掘。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Design of Cloud Service Customer Experience Management System Enhanced by AI

The design goal of Cloud Service Customer Experience Management System Enhanced by AI is to optimize cloud product and service modes to achieve the best customer experience. The system designed in this paper constructs a multidimensional customer label system, a cloud product knowledge graph, and a cloud service knowledge graph, and analyzes and mines customers’ real-time feedback data collected by a variety of AI interactive methods.

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2023 IEEE 3rd International Conference on Computer Communication and Artificial Intelligence (CCAI)

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