Preparing legal electronic medical record case: A process analysis and improvement plan

The healthcare sector has recently aimed to reduce the use of paper and take advantage of technology by implementing electronic medical records (EMRs). However, some EMR users find the technology time-consuming due to the inappropriate design of the system's screens. Thus, it is important to ensure that the implemented system fulfills the users' needs and supports them in efficiently completing their tasks. This study aimed to analyze the preparation legal records using an EMR at a specialist hospital in Saudi Arabia. Data was collected from interviews and observation of the users while they completed their daily tasks. The findings highlighted the key issues related to screen design when preparing legal records and developed an improvement plan. The findings could help reduce time wasted and assure the adequacy of the needed information.