电子商务直播中消费者购买决策的影响研究——基于认知与感知视角

Xu Qianran, Wu Jiazhen, Yang Menglang, Zhu Hong
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引用次数: 0

摘要

在直播领域,高科技社交媒体通过一种全新的营销方式改变了我们的互动和社交活动。本研究从认知和感知的角度识别了购买决策的潜在驱动因素,并从个体角度确认了购买决策的机制。本研究基于S-O-R理论、社会在场理论和技术接受模型,并加入感知信任。编制了反映6种构念的24项量表。然后设计预测来检验量表的效度,并对311名顾客进行正式体验。数据分析应用结构方程建模(SEM)技术与SPSS和Amos。结果表明,认知和感知对感知易用性均有正向影响。但只有认知才能显著影响感知使用,这需要主播的专业知识和高质量内容的传播。验证了PU、PEOU和PT的影响路径,为平台设计、主播培训和产品选择提供指导。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Research on the Impact of Consumers’ Purchasing Decision in E-commerce Live-steaming——Based on Cognitive and Perceptive Perspective
In the live-streaming area, high-tech social media has transformed our interactions and social activities through a brand new marketing approach. The research identifies the underlying drivers of purchasing decision from cognitive and perceptive perspective, and confirms the decision-making mechanism from individual view. Our study is based on S-O-R Theory, Social Presence Theory and Technology Acceptance Model, and we add Perceived Trust. A scale of 24 items which reflecting 6 construct was set up. Then a pre-test was designed to test the validity of scale and a formal experience was conducted to 311 customers. Data are analyzed applying the structural equation modelling (SEM) technique with SPSS and Amos. The results indicate that cognition and perception both positively influence Perceived Ease of Use. But only cognition can significantly affect Perceived Use, necessitating expertise of anchors and dissemination of high quality content. Besides, the affecting path of PU, PEOU and PT was verified, providing guidance for platform designing, anchor training and product selecting.
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