Bringing Order to the New World Order

The retail industry globally is undergoing a transformation that will prove ultimately to be more profound in its impact on shoppers and retailers than any which has taken place before. Such is the scale, pace, and disruptive nature of change that it can feel overwhelmingly difficult to understand, let alone to anticipate, plan, and manage its impacts on an enterprise. Chapter 6, the final chapter in Part 1, sets out an organizing framework for locating the major drivers of change in the new landscape of retailing, according to the extent to which change is an opportunity or a threat; the level of immediacy of change; its anticipated impact on the enterprise; and the level of certainty or uncertainty that the change represents.