自动语音识别网络呼叫路由

Proceedings of 2nd IEEE Workshop on Interactive Voice Technology for Telecommunications Applications Pub Date : 1994-09-26 DOI:10.1109/IVTTA.1994.341521

D. J. Krasinski, R.A. Sukkar

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引用次数: 4

摘要

美国电话电报公司推出了一项网络呼叫路由服务，该服务使用自动语音识别(ASR)，让呼叫者通过语音从选项菜单中进行选择。该服务的要求对该技术提出了许多挑战。本文描述了该服务随时间的演变，并讨论了一些关键问题以及如何解决这些问题。

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Automatic speech recognition for network call routing

AT&T has introduced a network call routing service that uses automatic speech recognition (ASR) to let callers select from a menu of choices by voice. The requirements of the service posed a number of challenges for the technology to meet. The paper describes the evolution of the service over time and discusses a number of key issues and how they were addressed.<>

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Proceedings of 2nd IEEE Workshop on Interactive Voice Technology for Telecommunications Applications

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