Analysis of Satisfaction in the installation of Photovoltaic Solar Panels in Brazil through Fuzzy Cognitive Maps

rodrigopalacios@utfpr.edu.br) Abstract: The use of clean and renewable forms of energy reduces the emission of gases such as greenhouse gases that contribute to the destruction of the ozone layer. And it is also a measure that makes the world less dependent on exhaustible sources. Among them we highlight the solar. The growing development of the technology of capturing and converting solar energy into electricity is increasingly favoring the installation of solar panels. All the relevant factors affecting the purchase decision and the level of satisfaction presented by the customers installing solar photovoltaic panels installed in their homes were identified and mapped. From fuzzy logic, more specifically fuzzy cognitive maps, was quantified how satisfied these clients can be. According to the developed FCM, it was verified that the main reasons for the demand and installation of solar panels is the long-term economy and the independence of the electricity