建立ITIL和ISO/IEC 20000流程的信息模型

2009 IFIP/IEEE International Symposium on Integrated Network Management Pub Date : 2009-06-01 DOI:10.1109/INM.2009.5188795

M. Brenner, T. Schaaf, Alexander Scherer

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引用次数: 20

摘要

随着资讯科技服务供应商采用更全面的资讯科技服务管理(ITSM)方法，他们在日常运作中越来越需要依靠ITSM软件解决方案。然而，当希望将来自一个供应商的ITSM软件与另一个供应商的ITSM软件集成在一起时，底层标准的缺乏变得非常明显。如果没有针对ITSM过程的任何标准化信息模型，那么高效和集成的ITSM将仍然是一种愿景。

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Towards an information model for ITIL and ISO/IEC 20000 processes

As IT service providers are adopting more comprehensive approaches towards IT Service Management (ITSM), they increasingly need to rely on ITSM software solutions in their day-to-day operations. However, when wishing to integrate ITSM software from one vendor with that of another, the lack of underlying standards becomes woefully apparent. Without any standardized information model for ITSM processes, efficient and integrated ITSM will remain a vision.

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2009 IFIP/IEEE International Symposium on Integrated Network Management

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