Homeland security services system: critical decision issues

Urban infrastructures are the focus of terrorist acts because, quite simply, they produce the most visible impact, if not casualties. While terrorist acts are the most insidious and onerous of all disruptions, it is obvious that there are many similarities to the way one should deal with these willful acts and those caused by natural and accidental incidents that have also resulted in adverse and severe consequences. However, there is one major and critical difference between terrorist acts and the other types of disruptions: the terrorist acts are willful - and therefore also adaptive, if not coordinated. One must counter these acts with the same, if not more sophisticated, willful, adaptive and informed approach. Real-time, information-based decision making - which Tien [2003] has called the decision informatics paradigm - is the approach advanced herein to help make the right decisions at the various stages of a disruption.