电子政务在行政流程管理、程序控制和公民服务中的应用案例

2020 3rd International Conference on Information and Computer Technologies (ICICT) Pub Date : 2020-03-01 DOI:10.1109/ICICT50521.2020.00014

Giovanni Ortegón Cortázar, O. Garcia-Bedoya, J. Samper, Francisco García-Sánchez

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引用次数: 0

摘要

第四次工业革命的目标之一是利用数据进行决策，从这个意义上说，如果政府的决策基于有用的数据来源，质量高，并专注于为公民提供服务，那么政府的决策可能会更好。本文介绍了哥伦比亚政府的一个使用案例，在该案例中，通过控制面板、统计信息可视化和高度个性化的流程，为1200多个办事处和8000多名员工创建了一个信息系统，用于管理投诉和索赔。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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A Case of Use in the Management of Administrative Processes, Control of Procedures and Services to Citizens In E-Government

One of the objectives of the fourth industrial revolution is the use of data to make decisions, in this sense the decisions of the government could be better if they are based on useful data sources, with quality and focused on services to citizens. This article presents a case of use in the government of Colombia in which an information system was created for the management of complaints and claims by means of control panels, visualization of statistical information and high personalization in the processes for more than 1200 offices and 8000 employees.

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2020 3rd International Conference on Information and Computer Technologies (ICICT)

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