Managing Your Grapevine: A Key to Quality Productivity

Unofficial communication is the communication that flows throughout an organization without official sanction. This unofficial communication network, the “grapevine”, exists in all organizations no matter what their nature and character, and no doubt always will exist. Therefore, grapevine communication deserves study and attention, just as any other communication network does. Deals with the following three aspects of this unofficial communication: identifying characteristics of the grapevine, dealing with the grapevine, and utilizing the grapevine in business organizations.