电子商务反馈评论通过分类真假反馈评论来挖掘可信卖家的个人资料

Sruthi Sathyanandani, Dhanya Sreedharan
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引用次数: 3

摘要

在我们从电子商务网站进行购买之前,我们通常会浏览购买后用户发布的评论。因此,我们发现电子商务网站的评论在帮助其他用户决定是否购买产品方面发挥着重要作用。目前,许多基于信誉的信任模型被广泛应用于电子商务应用中,通过计算反馈评级来获得卖家的信誉信任分数。然而,“口碑好”的问题在电子商务网站中非常普遍。通常,电子商务网站卖家的信誉分数很高,买家很难选择值得信赖的卖家。在本文中,我们既考虑了用户评论的文本形式,也考虑了用户评论的星级形式。系统设计包括五个部分。它们是(i)反馈评论分析,(ii)反馈评论挖掘,(iii)维度权重和信任度计算,(iv)真假评论分类,(v)卖家信任概况。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
An E-commerce feedback review mining for a trusted seller's profile by classifying fake and authentic feedback comments
Before we make a purchase from an E-commerce site we usually browse through the reviews that are posted by the post purchase users. So reviews we find in an E-commerce site play a major role to help other user's in deciding whether to buy a product or not. Today lot of Reputation-based trust models are widely used in many E-commerce applications, and feedback ratings are computed to find sellers reputation trust scores. However the “all good reputation” problem is very common in E-commerce sites. Usually the reputation scores for sellers in an E-commerce site is very high and it is difficult for buyers to select trustworthy sellers. In this paper we consider users reviews in the form of text as well as reviews in the form of stars. The system design consists of five parts. They are (i)feedback comments Analysis,(ii)Mining of feedback comments,(iii)computation of dimensions weights and trust(,iv)classification of fake and authentic comments and v)seller trust profile.
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