Fostering the Shopping Malls Accessibility to Encourage the Sustainable Tourism

: Shopping has emerged as one of the biggest expenditures in the tourism industry. Shopping malls represent the main shopping site for an urban destination such as Jakarta. Moreover, the destination should continuously provide not only a diverse place to shop, but also a convenience and accessible place for all to sustain the tourism value. The aim of this study is to determine the shopping malls accessibility based on UNWTO Accessible Tourism concept as a part of sustainable tourism. Data were gathered from direct field observation and interview from January to June 2018. Jakarta Tourism Board official website was employed as references to aside eight Jakarta shopping malls as research objects. The findings refine the shopping malls accessibility based on six categories; parking area, signage, elevators, public telephones, public toilets and pricing. The results reveal good compliance for pricing in term of no rising fee for the visitor with special requirements. However, the public telephone is hardly found and a limited number of public toilets for children and disabled are available. Therefore, this study contributes to providing added value information for tourism destination to advance the shopping experience for tourist and visitor by constructing the shopping malls for everyone.