语义驱动的智能前端

2017 International Conference on Speech Technology and Human-Computer Dialogue (SpeD) Pub Date : 2017-07-06 DOI:10.1109/SPED.2017.7990429

T. Gergely, Edit Halmay, Miklós Szöts, G. Suciu, Romulus Cheveresan

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引用次数: 1

摘要

本文介绍了应用于呼叫中心，特别是银行领域的语音对话系统的Speech2Process项目所做的工作。在我们提出的解决方案中，客户端通过自然语言句子与系统通信，系统将自动识别和语义分析这些句子。本文描述了所选择的基于知识表示的方法的创新之处，并将重点放在语义处理上，即基于认知语义的口语理解(SLU)，即Fillmore的框架语义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Semantics driven intelligent front-end

This paper presents the work done in the context of the Speech2Process project for Speech Dialogue System applied in call-centers, specifically in the banking domain. In our proposed solution, the client communicates with the system by natural language sentences, which will be automatically recognized and semantically analysed. The paper describes innovative features of the selected approach, which is based on knowledge representation, and concentrates on semantic processing, that is spoken language understanding (SLU) based on a cognitive semantics, namely Fillmore's frame semantics.

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2017 International Conference on Speech Technology and Human-Computer Dialogue (SpeD)

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