集成服务QFD和TRIZ的抽奖系统设计:案例研究

2017 IEEE 7th International Symposium on Cloud and Service Computing (SC2) Pub Date : 2017-11-01 DOI:10.1109/SC2.2017.36

Fang-Mei Tseng, Ju-yin Weng

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引用次数: 2

摘要

本研究将服务QFD (Quality Foundation Deployment)方法与TRIZ (theoretical of Inventive Problem Solving)相结合，将抽奖服务系统从网页版转到移动版。我们开发并演示了一个结构框架，用于在三个不同的问题解决阶段修改服务设计过程。本案例研究还着眼于二维码技术的新应用，使手机版抽奖系统在实际推出后更加有效，更具竞争优势。

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Integrating Service QFD and TRIZ for a Lucky Draw System Design: The Case Study

This study combined service QFD (Quality Foundation Deployment) method and the TRIZ (Theory of Inventive Problem Solving) and to resign the lucky draw service system from web version to mobile version. We develop and demonstrate a structural framework to modify the service design process in three different problem solving phases. The case study also purposes the new application of QR code technology, which let the mobile version of the lucky draw system is more effective and has more competitive advantage after practical launching.

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2017 IEEE 7th International Symposium on Cloud and Service Computing (SC2)

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