{"title":"软件企业知识管理研究——以联想为例","authors":"L. Lan","doi":"10.1109/ICCTD.2009.257","DOIUrl":null,"url":null,"abstract":"Lenovo Group puts priority on knowledge management .Successful experience of knowledge management of Lenovo Group mainly lies in that, firstly, Lenovo has established a set of practicable and effective flows to facilitate service engineers to submit knowledge files at random and present all customer questions/problems solved at ordinary times at any time; secondly, Lenovo has established an incentive mechanism to give material and spiritual encouragement on basis of merit and scoring; and finally, it has a set of organizational system to ensure.","PeriodicalId":269403,"journal":{"name":"2009 International Conference on Computer Technology and Development","volume":"11 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2009-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Research on Knowledge Management of Software Enterprises with Lenovo for Case Study\",\"authors\":\"L. Lan\",\"doi\":\"10.1109/ICCTD.2009.257\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Lenovo Group puts priority on knowledge management .Successful experience of knowledge management of Lenovo Group mainly lies in that, firstly, Lenovo has established a set of practicable and effective flows to facilitate service engineers to submit knowledge files at random and present all customer questions/problems solved at ordinary times at any time; secondly, Lenovo has established an incentive mechanism to give material and spiritual encouragement on basis of merit and scoring; and finally, it has a set of organizational system to ensure.\",\"PeriodicalId\":269403,\"journal\":{\"name\":\"2009 International Conference on Computer Technology and Development\",\"volume\":\"11 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2009-11-13\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2009 International Conference on Computer Technology and Development\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/ICCTD.2009.257\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2009 International Conference on Computer Technology and Development","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICCTD.2009.257","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Research on Knowledge Management of Software Enterprises with Lenovo for Case Study
Lenovo Group puts priority on knowledge management .Successful experience of knowledge management of Lenovo Group mainly lies in that, firstly, Lenovo has established a set of practicable and effective flows to facilitate service engineers to submit knowledge files at random and present all customer questions/problems solved at ordinary times at any time; secondly, Lenovo has established an incentive mechanism to give material and spiritual encouragement on basis of merit and scoring; and finally, it has a set of organizational system to ensure.
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