专家系统:90年代的计算机咨询软件应用

The 24th Southeastern Symposium on and The 3rd Annual Symposium on Communications, Signal Processing Expert Systems, and ASIC VLSI Design System Theory Pub Date : 1992-03-01 DOI:10.1109/SSST.1992.712260

P. Adams, G.L. Woodard, A. Williams, T. Clarke

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引用次数: 0

摘要

目前，供应商饱和的市场迫使电脑零售价格下降，使今天很大比例的家庭拥有电脑或进入电脑市场。这些消费者经常打电话给支持热线寻求帮助，从入门到排除与计算机相关的各种问题。在许多情况下，支持人员都被愤怒、沮丧的客户淹没了，他们想要得到一些答案。我们建议通过开发一个专家系统来缓解过载和无法访问的问题，该系统将模拟计算机顾问，以在线和潜在的在线客户。理论上，该系统可以由支持人员使用，也可以由用户直接通过终端或调制解调器接口使用。本文将描述我们解决这一问题的方法以及专家系统的设计。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Expert Systems: A Computer Consultant Software Application for the 90's

At the present time vendor-saturated markets have forced the drop in computer retail prices allowing a large percentage of today's households to have a computer or enter the market for one. Quite often these consumers call back to support hotlines for help in everything from getting started to troubleshooting various problems associated with computers. In many cases support personnel are swamped with angry, frustrated customers wanting some answers. We have proposed to alleviate problems of overload and inaccessibility by developing an expert system that would emulate a computer consultant to on-line and potential on-line customers. Theoretically, this system could be used by support personnel or by a user interfacing directly either by terminal or modem. This paper will describe our approach to solving this problem as well as the design of an expert system.

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The 24th Southeastern Symposium on and The 3rd Annual Symposium on Communications, Signal Processing Expert Systems, and ASIC VLSI Design System Theory

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