Peppy Luthfiyyah Faatin, Ari Arisman, K. A. Rahwana
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引用次数: 0
摘要
本研究的目的是确定和分析服务质量变量对塔斯克马拉亚市本达艾莎RSIA患者满意度的影响。本研究是一项采用定量方法的调查研究，调查对象为RSIA Bunda Aisyah Tasikmalaya City于2022年1月至6月期间住院的84名患者。本研究采用封闭式问卷，有五个备选答案。通过数据处理可知，服务质量对RSIA Bunda Aisyah的顾客满意度有显著的正向影响，贡献率为78.6%。
The Influence On Service Quality On Patient Satisfaction At Rsia Bunda Aisyah
The purpose of this study was to determine and analyze the effect of service quality variables on patient satisfaction at RSIA Bunda Aisyah Tasikmalaya City. This study is a survey research with a quantitative approach, with 84 respondents who were inpatients at RSIA Bunda Aisyah Tasikmalaya City from January to June 2022. This study used a closed questionnaire with five alternative answers. Based on data processing, it is known that service quality has a positive and significant influence on customer satisfaction at RSIA Bunda Aisyah with a contribution of 78.6%.
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