对付难缠的下属的管理策略

Craig Monroe, Mark G. Borzi, V. DiSalvo
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引用次数: 6

摘要

本研究的重点是管理者在与难相处的下属发生纠纷时对冲突管理策略的选择和满意度。发现的四种策略,按频率降序排列为:强迫、合作、最小应对和结构策略。管理者对与这些策略相关的结果的满意度与他们报告的使用频率成绝对反比。作者呼吁进行研究,以开发出管理与难相处的下属发生冲突的替代策略。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Managerial strategies for dealing with difficult subordinates
This study focused upon managers’ choice of, and satisfaction with, conflict management strategies in disputes with difficult subordinates. The four strategies discovered, in descending order of frequency, were: forcing, collaboration, minimal coping, and structural strategies. Managers’ satisfaction with the outcomes associated with these strategies reflected an absolute inverse ratio to the frequency of their reported use. The authors call for research leading to the development of alternative strategies for managing conflict with difficult subordinates.
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