建议资讯科技部服务管理的内部稽核架构

2018 13th Iberian Conference on Information Systems and Technologies (CISTI) Pub Date : 2018-06-01 DOI:10.23919/CISTI.2018.8399441

Carlos Zumba-Vasquez, D. Garcia-Pelaez, Francisco Bolaños-Burgos

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引用次数: 1

摘要

本文建立了对信息技术服务管理(ITSM)的标准和最佳实践的描述性分析，从而提出了针对IT部门的服务内部审计的框架，其中确定了用于评估服务管理的分析的不同维度。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Proposal of a framework for the internal audit to the service management of the department of information technologies

This article establishes a descriptive analysis of the standards and best practices for the Management of Information Technology Services (ITSM), proposing as a result a framework for the internal audit of services directed to the IT department where different dimensions are identified of analysis for the evaluation of service management.

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2018 13th Iberian Conference on Information Systems and Technologies (CISTI)

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