评估持续决策支持系统:个案研究

Proceedings of the 13th International Conference on Intelligent Systems: Theories and Applications Pub Date : 2020-09-23 DOI:10.1145/3419604.3419802

Khaoula Boukhayma, M. Idrissi, Lamia Benhiba

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引用次数: 0

摘要

本文的目的是将我们在早期工作中提出的评估正在进行的决策支持系统的框架付诸实践。该框架作为使用AHP模型计算评估标准分数的方法的基础。本文还说明了将该方法自动化为一种工具，使GASCO公司能够在两个已经实施的DSSs之间进行选择，以降低IT运营成本。评估包括三个方面:过程、结果和决策者指标。研究结果强调了将用户学习作为决策支持系统成功与否的衡量标准的重要性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Evaluating Ongoing Decision Support System: A Case Study

The aim of this paper is to put into practice a framework we proposed in an earlier work for evaluating on-going decision support systems. The framework serves as a base for a method to compute evaluation criteria scores using an AHP model. The paper also illustrates the automation of this method into a tool to enable GASCO company to choose between two already implemented DSSs in order to reduce IT operating cost. The evaluation covers three axes: Process, outcome and decision maker metrics. The results highlight the importance of using users' learning as a measure to determine DSS success.

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Proceedings of the 13th International Conference on Intelligent Systems: Theories and Applications

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