医师与员工判断系统:一种医院质量测量方法的信度与效度

Eugene C. Nelson DSc, MPH (Director, Quality Research), Celia O. Larson PhD (Director), Ron D. Hays PhD (Social Policy Analyst), Sandra A. Nelson MEd (Project Manager), Diane Ward MEd (Operations Coordinator), Paul B. Batalden MD (Vice-President for Medical Care)
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引用次数: 23

摘要

从事质量改进的医院必须衡量和评估顾客对医院服务的看法。医院的客户要么是“外部”——病人、他们的家人和付款人,要么是“内部”——医生和医院员工。本文描述了两种测量系统,用于从内部客户那里收集有关医院服务质量的信息。一个系统的目标是医生,另一个是医院员工。本文描述了这些系统是如何开发和试点测试的,以及如何分析结果。分析结果表明,该系统可靠、有效、具有代表性。本文还讨论了研究的局限性(集中在一般急症护理医院),有趣的发现和影响(医生和员工对医院质量评级之间的相关性),以及这些措施在公司层面和医院层面质量改进中的应用(衡量趋势和确定改进的具体机会)。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Physician and Employee Judgment System: Reliability and Validity of a Hospital Quality Measurement Method
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