Towards an E-Government Portals Quality Framework Based on ISO 25010

Many quality models have been used to measure e-government portals’ quality. However, the absence of an international consensus for e-government portals’ quality models results in many differences in terms of quality dimensions, attributes, and measures. The aim of this paper is to propose a quality framework for e-government portals based on best practices and ISO 25010. For this purpose a mapping between the e-government portal best practice and the ISO 25010 quality characteristics for product quality is conducted. The findings show that only some of the e-government portal best practice can be mapped with the ISO 25010 quality characteristics for product quality. The portal is also a software product, but with a particular features. As a consequence, new quality characteristics and sub-characteristics were introduced to fulfill the requirement of e-government portals quality. Moreover, an initial quality framework for e-government portals’ is also proposed.