LifeDoc: Availability and Monitoring System of Online Medical Consultation

With or without a crisis such as a pandemic, the continuous service of quality healthcare is a necessity for a community to thrive. Given the current problem, the researchers determined that the integration of Availability Management and Events and Monitoring Management Information Technology Infrastructure Library (ITIL) frameworks in a healthcare mobile application to ensure the reliability and effectiveness of the services provided. Hence, the researchers created the LifeDoc: Availability and Monitoring System of Online Medical Consultation that caters to both patients and doctors and is available for Android users only. Technologies such as React Native and WebRTC were used for the development of the mobile application wherein the processing of information occurring throughout the system is stored in a secure cloud-hosted database called MongoDB. The researchers adopted the Agile Methodology approach throughout the execution of the project as this approach was determined by the researchers to be the effective and suitable approach given the time constraints and user requirements. Tests were performed in the system based on the Institute of Electronics and Electrical Engineering (IEEE) standard for Software Test Documentation to certify that the functionalities of the project were working according to specification. The importance of implementing appropriate service management framework coupled with mobile technology makes quality healthcare accessible and a right for all.