基于服务主导逻辑的顾客价值对购买意向的影响研究

Pietro Schipani
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引用次数: 0

摘要

创造更多的价值是企业竞争优势的源泉,如何提升客户价值是企业界关注的重要问题。本研究以顾客价值共同创造参与行为为研究对象,引入顾客体验,探索顾客价值共同创造参与行为对购买意愿的作用机制,揭示顾客价值共同创造参与行为对购买意愿的黑匣子。本研究采用问卷调查法,引入顾客体验,研究顾客共同创造价值参与行为对购买意愿的影响机制。本文探讨了顾客价值共同创造行为的具体构成和产生机制,有助于进一步完善顾客价值共同创造行为理论;从价值共同创造的角度探讨购买意愿的形成机制,为购买意愿的提升提供新的理论参考;如何在管理实践中提高顾客价值和共创效应,增强顾客购买意愿,提供决策支持。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Research on the Influence of Customer Value on Purchase Intention based on Service-dominant Logic
Creating more value is the source of a company's competitive advantage, and how to improve customer value is an important issue that the business community pays attention to. This study takes customer value co-creation participation behavior as the research object, introduces customer experience, explores the mechanism of customer value co-creation participation behavior on purchase intention, and uncovers the black box of customer value co-creation participation behavior to purchase intention. This research uses questionnaire analysis, introduces customer experience, and conducts research on the influence mechanism of customer co-creation value participation behavior on purchase intention. This article explores the specific composition and result mechanism of customer value co-creation behavior, which is conducive to further improving the theory of customer value co-creation behavior; explores the formation mechanism of purchase intention from the perspective of value co-creation, and provides a new theoretical reference for the promotion of purchase intention; How to improve customer value and co-creation effect in management practice, enhance customer purchase intention and provide decision support.
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