Wpływ czwartej rewolucji przemysłowej na innowacyjność usług

Purpose – The article is devoted to the Fourth Industrial Revolution and services innovation. It presents the essence of Industry 4.0, attempts to identify phenomena occurring in the area of services resulting from the spread of new technologies, as well as compares services and production with reference to innovation. Also, some practical examples of the areas of implementation of the new technologies in services are given. Research method – The research method was the analysis of literature and a case study – forms and areas of application in practice as well as author’s own observation of the changes taking place on the service market in the context of the new technologies. Results – Currently, the service sector and its innovative potential are determined by new technologies, which increasingly, directly and indirectly affect the provided services and service processes, thus implying their constant evolution. Originality / value / implications / recommendations – Assuming that the development of new 4.0 technologies will continue, there is a need to intensify the interdisciplinary research on the problem of service innovation in the light of the rapid generation of new solutions and the blurring of the boundary between the product and the service.