Self-Directed Learning

In other words, to coach effectively you are trying to do two things – to help the other person to become more aware of what they need to do and how to do it, and to encourage them to take responsibility for acting. The fundamental premise is that someone who is aware of what to do and who takes responsibility will perform well whatever performance means in their context. It might be delivering excellent customer service, leading a sales team, playing tennis, etc, etc.