在线帮助有多有用?一项观察性研究

Proceedings 1998 Australasian Computer Human Interaction Conference. OzCHI'98 (Cat. No.98EX234) Pub Date : 1998-11-29 DOI:10.1109/OZCHI.1998.732201

U.G. Abdullahi, J. Alty

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引用次数: 9

摘要

本文报告了一项关于在线帮助使用的实证研究的结果，该研究是由一组计算机用户进行的，他们是各自领域的专业人士，在所检查的应用程序中具有不同的经验。研究表明，即使是经验丰富的用户也会发现现有在线帮助系统的某些方面难以使用，而当前的版本也不受欢迎。我们确定了在线帮助的三个问题——本体、划分和缺乏集成的基础，并提出了可能的解决方案。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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How useful is on-line help?: An observational study

The paper reports results from an empirical study on online help usage conducted with a group of computer users who are professionals in their own areas, with variable experience in the applications examined. The study reveals that even experienced users find some aspects of existing online help systems difficult to use, and current versions are not well received. We identify three problems with online help-ontology, compartmentalisation, and the lack of an integrated base, and suggest possible solutions.

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Proceedings 1998 Australasian Computer Human Interaction Conference. OzCHI'98 (Cat. No.98EX234)

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