Digital Community Currency Usability From the User’s Eyes: Cases of Sarafu and Maendeleo Trading Credit (MTCR.)

Day by day, users demand systems that fulfill their expectations. Often, users of a system are dissatisfied because systems do not meet their expectations. Indeed, user expectations vary, including unrealistic expectations –those that are without regard for constraints such as budget, time, manpower and so on. Even so, place of users’ involvement in system development and implementation need to be recognized. Usability is an important aspect in system development and implementation. It is necessary to have an elaborate understanding of usability from the ‘eyes’ of a user. This study adopted the qualitative research design that employed triangulation. Two contemporary DCC cases of interest in this research study are: MTCr. in Kisumu; and the Sarafu in Nairobi. This paper espouses usability definitions and associated attributes. Specifically, this study established the meaning of digital community currency from the lens of the users.