The Relationship among Emotional Intelligence, Social Support, Job Involvement, and Turnover Intention – A Study of Nurses in Taiwan

This study examines the relationship between nursing staff's emotional intelligence, social support, job involvement, and turnover intention of nursing staff. The MANOVA Multivariate Analysis of Variance (MANOVA) and Structural Equation Modeling (SEM) were used to examine the aforesaid constructs. The results of the study show that while emotional intelligence has a positive impact on social support and job involvement, social support also has a positive impact on job involvement. Meanwhile, both social support and job involvement have a negative impact on turnover intention. Therefore, the underlying reasons for turnover behavior can be traced back to emotional intelligence, whereas social support and job involvement can be two tiers of mediators. These results can provide hospitals with human resource management strategies and serve as a reference for organizational management.