Assessing Quality in Ready-Mix Concrete Production: A Case Study of B. L. Kashyap and Sons Ltd

This case study focuses on B. L. Kashyap and Sons Ltd (BLK), a renowned construction company in India, which encountered quality issues in the manufacturing process of ready-mix concrete. A comprehensive analysis utilising quality tools was undertaken to identify the underlying causes of these issues. The study revealed that defects in test and inspection, along with high temperatures during the process, were significant concerns. To address these challenges, the study explores strategies and structural changes that actively involve suppliers, stakeholders, managers, work teams and customers in improving the production process. Emphasising the importance of clearly defining responsibilities, duties and fostering continuous process improvement, this case study provides valuable insights for organisations seeking to enhance quality control and cultivate a culture of continuous improvement.