ESS自我服务的质量如何影响巴厘岛员工的工作满意度和绩效

E-Jurnal Manajemen Universitas Udayana Pub Date : 2022-11-07 DOI:10.24843/ejmunud.2022.v11.i10.p05

I. G. A. A. Intan Fatmayoni

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引用次数: 0

摘要

在工业4.0时代，技术的发展是不断增长的，工业4.0需要考虑的是技术和个性化。摘要本研究旨在探讨巴厘岛BPR Lestari PT. BPR员工自助服务(ESS)应用品质对员工工作满意度及绩效效能的影响。这种研究方法是一种定量方法。本研究的主要数据是直接从来源，即PT. BPR Lestari的员工那里获得的第一手数据。本研究以泰利BPR公司的员工为研究对象，样本为130人，采用Smart PLS进行PLS分析，结果发现泰利BPR公司的员工自助服务(ESS)应用质量对工作满意度和员工绩效的有效性有显著的正向影响。关键词:员工自助服务，工作满意度，员工绩效

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PENGARUH KUALITAS APLIKASI ESS (EMPLOYEE SELF SERVICE) TERHADAP KEPUASAN KERJA DAN EFEKTIVITAS KINERJA KARYAWAN PADA PT. BPR LESTARI DI BALI

Technological developments are growing in the era of industry 4.0 and what needs to be considered in industry 4.0 is technology and personalization. The purpose of this study was to examine the effect of the quality of the ESS application (employee self service) on job satisfaction and the effectiveness of employee performance at PT. BPR Lestari in Bali. This research method is a quantitative method. The main data in this study is primary data obtained directly from the source, namely employees of PT. BPR Lestari. The population in this study were employees of PT. BPR Lestari Bali, the sample in this study was 130 respondents and used PLS analysis with Smart PLS. The result of this research is the quality of employee self service (ESS) application has a significant positive effect on job satisfaction and the effectiveness of employee performance at PT. BPR Lestari. Keywords: employee self service, job satisfaction, employee performance

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E-Jurnal Manajemen Universitas Udayana

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