病人体验改善与工作场所共情发展之Clivelend诊所个案研究

Manager Zdravoochranenia Pub Date : 2023-01-01 DOI:10.21045/1811-0185-2023-1-86-92

R. E. Rakhmatullin, A. A. Altyeva

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引用次数: 0

摘要

本文介绍了美国克利夫兰诊所医护人员的患者体验改善策略和共情发展的案例研究。病人体验部的主要活动和共情发展项目“与H.E.A.R.T.沟通”的主要组成部分也被描述，以及这些项目的有效性。

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Clivelend clinic case study on pateint experience inprovement and workplace empathy development

The article presents a case-study of the patient experience improvement strategy and empathy development among healthcare professionals in Cleveland Clinic, USA. Key activities of the Patient Experience Department and the main components of the corporate program for empathy development “Communicate with H.E.A.R.T.” are also described, as well as the effectiveness of these programs.

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Manager Zdravoochranenia

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