{"title":"servİce qualİty对patİent satİsfactİon和patİent忠诚度的影响İn medİcal tourİsm:对turkİsh dİaspora的研究","authors":"Y. Karagöz, Fuat Yalman, Yusuf Karaşi̇n","doi":"10.54709/iisbf.1172168","DOIUrl":null,"url":null,"abstract":"The aim of this research is to determine the effect of service quality on satisfaction and loyalty of the citizens of the Republic of Turkey (Turkish Diaspora in the Netherlands), who reside in the Kingdom of the Netherlands and have received health services from Turkey. The population of the research consists of the citizens of the Republic of Turkey residing in the Kingdom of the Netherlands. When the data of the Netherlands Statistics Unit for 2021 are examined, it is seen that 422.000 citizens of the Republic of Turkey reside in various regions of the Netherlands. As a sample, 400 individuals who had previously received health services from Turkey were included in the study. The survey method, which is one of the quantitative research methods, was preferred in the research (Ethics Committee Report: It was obtained from the Non-Interventional Ethics Committee of Istanbul Esenyurt University with the decision dated 24.02.2022 and numbered 2022/03-4). Questionnaires were collected by online method. Reliability analysis was applied to the variables within the scope of the research. The reliability coefficient of the service quality was calculated as 0.969, the reliability coefficient of the patient satisfaction variable as 0.938, and the reliability coefficient of the patient loyalty variable as 0.974. The general reliability coefficient of the scale is 0.982. After it was determined that it was reliable, the research data were analyzed according to the demographic findings. The demographic findings of the study were also analyzed by dividing them into sub-variables. Path analysis was applied to determine confirmatory factor analysis in the research. After the analysis, it was determined that the fit values of the model used in the research were good. Correlation analysis was used to determine the relationship between the three variables of the study. As a result of the analysis, it has been determined that service quality affects both satisfaction and loyalty.","PeriodicalId":318633,"journal":{"name":"Toros Üniversitesi İİSBF Sosyal Bilimler Dergisi","volume":"32 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2022-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"THE EFFECT OF SERVİCE QUALİTY ON PATİENT SATİSFACTİON AND PATİENT LOYALTY İN MEDİCAL TOURİSM: A STUDY ON THE TURKİSH DİASPORA\",\"authors\":\"Y. Karagöz, Fuat Yalman, Yusuf Karaşi̇n\",\"doi\":\"10.54709/iisbf.1172168\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The aim of this research is to determine the effect of service quality on satisfaction and loyalty of the citizens of the Republic of Turkey (Turkish Diaspora in the Netherlands), who reside in the Kingdom of the Netherlands and have received health services from Turkey. The population of the research consists of the citizens of the Republic of Turkey residing in the Kingdom of the Netherlands. When the data of the Netherlands Statistics Unit for 2021 are examined, it is seen that 422.000 citizens of the Republic of Turkey reside in various regions of the Netherlands. As a sample, 400 individuals who had previously received health services from Turkey were included in the study. The survey method, which is one of the quantitative research methods, was preferred in the research (Ethics Committee Report: It was obtained from the Non-Interventional Ethics Committee of Istanbul Esenyurt University with the decision dated 24.02.2022 and numbered 2022/03-4). Questionnaires were collected by online method. Reliability analysis was applied to the variables within the scope of the research. The reliability coefficient of the service quality was calculated as 0.969, the reliability coefficient of the patient satisfaction variable as 0.938, and the reliability coefficient of the patient loyalty variable as 0.974. The general reliability coefficient of the scale is 0.982. After it was determined that it was reliable, the research data were analyzed according to the demographic findings. The demographic findings of the study were also analyzed by dividing them into sub-variables. Path analysis was applied to determine confirmatory factor analysis in the research. After the analysis, it was determined that the fit values of the model used in the research were good. Correlation analysis was used to determine the relationship between the three variables of the study. As a result of the analysis, it has been determined that service quality affects both satisfaction and loyalty.\",\"PeriodicalId\":318633,\"journal\":{\"name\":\"Toros Üniversitesi İİSBF Sosyal Bilimler Dergisi\",\"volume\":\"32 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2022-10-16\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Toros Üniversitesi İİSBF Sosyal Bilimler Dergisi\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.54709/iisbf.1172168\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Toros Üniversitesi İİSBF Sosyal Bilimler Dergisi","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.54709/iisbf.1172168","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
THE EFFECT OF SERVİCE QUALİTY ON PATİENT SATİSFACTİON AND PATİENT LOYALTY İN MEDİCAL TOURİSM: A STUDY ON THE TURKİSH DİASPORA
The aim of this research is to determine the effect of service quality on satisfaction and loyalty of the citizens of the Republic of Turkey (Turkish Diaspora in the Netherlands), who reside in the Kingdom of the Netherlands and have received health services from Turkey. The population of the research consists of the citizens of the Republic of Turkey residing in the Kingdom of the Netherlands. When the data of the Netherlands Statistics Unit for 2021 are examined, it is seen that 422.000 citizens of the Republic of Turkey reside in various regions of the Netherlands. As a sample, 400 individuals who had previously received health services from Turkey were included in the study. The survey method, which is one of the quantitative research methods, was preferred in the research (Ethics Committee Report: It was obtained from the Non-Interventional Ethics Committee of Istanbul Esenyurt University with the decision dated 24.02.2022 and numbered 2022/03-4). Questionnaires were collected by online method. Reliability analysis was applied to the variables within the scope of the research. The reliability coefficient of the service quality was calculated as 0.969, the reliability coefficient of the patient satisfaction variable as 0.938, and the reliability coefficient of the patient loyalty variable as 0.974. The general reliability coefficient of the scale is 0.982. After it was determined that it was reliable, the research data were analyzed according to the demographic findings. The demographic findings of the study were also analyzed by dividing them into sub-variables. Path analysis was applied to determine confirmatory factor analysis in the research. After the analysis, it was determined that the fit values of the model used in the research were good. Correlation analysis was used to determine the relationship between the three variables of the study. As a result of the analysis, it has been determined that service quality affects both satisfaction and loyalty.
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