Evaluate User Satisfaction DANA as Cashless Platform to Support Financial Technology Using End User Computing Satisfaction Method

DANA is an e-money application that was inaugurated at the end of 2018, because it includes new applications, an evaluation is needed to compete with its predecessors. The user’s assessment of the performance of the application are representing user satisfaction. This evaluation aims to develop recommendations for improvement to this application. The evaluation was done using the End User Computing Satisfaction (EUCS) method using 6 variables. Data obtained from a sample of 349 respondents using a questionnaire. According to the results of the evaluation carried out stated that user satisfaction in the content variable, format, ease of use and user satisfaction is included in the High category, which means that the user feels satisfied with the DANA application if it is measured by the variable. Meanwhile, accuracy and timeliness variable are included in the Low category, which means that users feel less satisfied with the DANA application if measured from the variable. The recommendation given in this study is to improve several aspects of the accuracy and timeliness variables so that users are satisfied with the services provided by the DANA application.